Welcome to NovoNote Support

User Guide (46 articles)

Comprehensive guides for mastering NovoNote, covering its functionalities, general questions, advanced features, third-party integrations, privacy and security policies, effective prompt writing and troubleshooting common issues.

NovoNote Functionality (21 articles)

Recording a Session on NovoNote
Uploading Audio to Generate A Transcription
Maximum Recording Duration
Stopping Audio Recordings / Pausing Sessions
Dictation: Transcribing Speech to Transcripts
Copying and Pasting Notes into other Platforms
Personalisation in NovoNote
Redacting Identifiable Information From Transcripts
Deleting Session Notes and Transcripts
Re-assigning Sessions/Notes to a Different Client

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General Questions (5 articles)

Getting Started with NovoNote AI Scribe
Using NovoNote for General Note-Taking
Accessing NovoNote as a Practice Plan user
Accessing NovoNote as a Practitioner in Training
Periodical Updates, Enhancements, Bug Fixes

Notes Templates & Prompts (4 articles)

Changing Notes Templates on NovoNote
Adding/Customising a New Note Template
Writing Effective Prompts and Templates for AI Note-Taking
Changing Formatting in Templates

NovoNote Third Party Integrations (1 articles)

Integrating with Practice Management Softwares

NovoNote Privacy & Security Policy (2 articles)

Downloading Consent Forms
Security & Privacy Questions, Compliance (PIPEDA, HIPAA etc)

Troubleshooting (7 articles)

Failed Audio Recordings / No Transcripts / Notes Generated
Missing Transcript Content / Incomplete Notes
Incomplete Note or Note Cut Short
Using NovoNote on Safari: Microphone Stops Working
Telehealth: Using NovoNote during video calls
Using NovoNote on Phones and iPads – Best Practices
Inaccurate Information and AI Hallucinations

Pricing and Plans (1 articles)

NovoNote Pricing

Practice Plans (2 articles)

Setting up a New Practice Plan
Managing Your Practice Plan

Account Billing & Payment Methods (3 articles)

Accessing Invoices and Receipts
Updating Your Payment Method
Credit Notes, Refunds